Effective Date: 01.09.2025 This Privacy Policy explains how SPEED BOOK CO., LTD (“we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you use our Taxi Hailing Service in Cambodia, whether through our mobile application, website, or by contacting us directly. We respect your privacy and are committed to protecting the personal data of both Cambodian citizens and expatriates using our services.
1. Information We Collect When you use our service, we may collect the following types of information: a. Personal Information * Full name * Phone number * Email address * Payment details (limited, if you choose digital payment methods) b. Location Data * Real-time GPS location when using the app to request or provide a ride * Pickup and drop-off addresses * Trip history c. Device Information * Device type and model * Operating system and version * Mobile network information * App usage data (logs, crash reports, preferences) d. Other Information * Customer support inquiries * Feedback, ratings, or complaints.
2. How We Use Your Information We use collected data to: * Provide and manage taxi booking services * Process payments (cash, card, or e-wallet) * Improve user experience and app performance * Ensure safety and fraud prevention * Communicate with you regarding rides, promotions, or policy updates * Comply with Cambodian laws and regulations.
3. Sharing of Information We may share your information only in the following situations: * With Drivers: To fulfill your ride request (pickup and drop-off details). * With Service Providers: For payment processing, SMS/email communication, and app hosting. * For Legal Reasons: If required by Cambodian law, government authorities, or court orders. * With Your Consent: If you choose to link third-party services (e.g., Google Maps, payment partners). We do not sell or rent your personal information to third parties.
4. Data Security
We use industry-standard safeguards to protect your information, including:
* Encrypted communication (SSL/TLS)
* Secure servers hosted within Cambodia or trusted international providers
* Access controls for sensitive data
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
* Trip and payment records: kept as required by Cambodian law up to 5 years.
* Account information: retained as long as you maintain an active account.
* Deleted accounts: data may remain in backups for a limited period before being erased.
6. Your Rights
As a user (Cambodian citizen or expat), you have the right to:
* Access and review your personal data
* Request correction of inaccurate information
* Request deletion of your account
* Withdraw consent for marketing communications
* File a complaint with Cambodian authorities if you believe your privacy rights are violated
7. Children’s Privacy
Our service is not directed at children under 18. We do not knowingly collect information from minors. Parents or guardians who believe a child has provided us with personal data should contact us immediately.
8. International Users
For expatriates in Cambodia, please note that your information may be transferred and stored outside your home country. By using our service, you consent to data processing in Cambodia.
9. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted within the app and website, with the updated “Effective Date.” Continued use of the service after updates constitutes acceptance.
10. Contact Us If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us: SPEED BOOK CO., LTD Address: 24A, 478 St., Toul Toum Poung 1, Chamka Morn, Phnom Penh, Cambodia. Phone: +855081776688 Email: info@speed-booking.com